What to do if money disappears from your bank account, know here
Nowadays online fraud is happening a lot. It happens in many ways. Many times the money deposited in your bank also disappears. But if you have the right information, then not only can you avoid such loss, but if the loss has been done then you can also get that money back.
Cases of increasing fraud
According to RBI's annual report, fraud cases in banks have increased by 15 per cent over the last year. Apart from this, the amount of fraud has been increased by 73.8 percent. According to the RBI report, in fiscal year 2018-19, there was a fraud of Rs 71,542.93 crore in banks. It was Rs 41,167.04 in 2017-18.
First, know how to avoid fraud
The best way to do this is to take full care of the warnings of banks and RBI. Never give your personal information to anyone. Banks and RBI often provide such information over SMS or mail. There is a clear rule in the country that bank workers can never ask for your password or OTP. In such a situation, if someone is asking you for such information, then understand that he is a fraud. Also, be cautious during online transactions, retail out late or when using your card at petrol pump.
And how to increase security
The best way to do this is to always change your password. But never create passwords that people can guess. Always keep them tricky. Include all types of characters and special characters in it. Apart from this, keep your bank account connected by mobile phone. At the same time, keep SMS alert service active in your bank account. As soon as this happens, you will know immediately as soon as there is a transaction in your bank account. If this transaction is wrong then you can also take the initiative to stop it.
Who is responsible for fraud
In addition to bank account, debit and credit card security is a major responsibility of the customer. But the bank is equally responsible. RBI has issued guidelines for complaints related to wrong transactions. According to this, if any technical, negligence or personal information of the customer is leaked by the bank, then the customer will not be held responsible for it. If there is fraud with the account holder under the third party, neither the bank nor the account holder will be held responsible. Third party here means payment through website, online wallet, etc. If the online payment is made twice, the customer should inform the bank within 3 days.
credit: third party image reference
When will you be responsible
If these standards are taken care of, then the responsibility of the bank and the third party is fixed. But if the bank customer is a victim of fraud by mistake, or incurs losses due to anything else, the bank is not responsible.
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